How to Overcome Phone Call Anxiousness
Phone get in touch with anxiousness takes place to all of us: we must make a vital contact. We’ve got the quantity. We are effectively conscious of the purpose from the contact. As our fingers commence dialing, we sense a tiny cyclone of winged creatures cavorting in our bellies. Our breath shortens and a cold sensation runs up the back of our neck to Who Is Dating Selena Gomez our seemingly electrified brains. We snap the telephone shut and take a moment for the adrenaline to abate.
Fortunately, it is possible to overcome your telephone contact nerves. Here’s how:
1. Remind your self that your fear is a all-natural signal that you simply are embarking on something imperative to you. There’s practically nothing wrong with you. Oscar-winning celebrities go through it as well. Absolutely everyone ‘feels the fear’. Smart folks ‘fear the worry and do it anyway’ (that is also the title of a great series of books by Susan Jeffers, Ph.D.)
two. It may well interest you to understand that a number of people prefer to hear the nervousness within your voice – it makes them feel like a bigshot. It’s okay to be a bit in awe of someone you really admire — so long as you are (a) reasonably prepared (b) calling for a legitimate reason, and (c) respectful of their time. (“Gosh, um, wow, you were really awesome in that blockbuster last year – what was the name of it?” is not an incredible way to initiate contact).
3. Preparation helps. Write out the goal of your call – why are you REALLY making this phone contact? (e.g. to advance my erstwhile career). What is/are the practical objective(s) of this phone contact? (e.g. to get permission to send my script) Get clear on the ‘whys’ before you proceed.
4. Write a short script for your contact – a thing upbeat and brief. “Hi, I’m ________. I’m calling for [this reason]. May I [achieve my objective]?”
5. Practice your telephone get in touch with ALOUD, in front of a mirror. Rehearse until you feel comfortable saying the words. Try different versions – what if you get an answering machine? What if you get the target person directly, rather than their assistant? (The first time that happened to me, I was so surprised I slammed the telephone down on a major agent).
6. BEFORE YOU DIAL: take deep breaths. Remind your self on the REAL reason for this get in touch with. Smile. Get oneself in a positive, pleasant state of mind before you even think about picking up the phone.
7. As you dial: take deep breaths. Remind oneself with the REAL reason for this contact. Smile. (There’s a reason why some corporations affix “Let them hear you smile” stickers to their phones).
8. If no-one answers, leave your prepared message. Be sure to include your contact information. (Again, some thing I’ve done more than once – left a fantastic message and not realized until after I’ve hung up that I forgot to leave my phone number). When you do leave your telephone number or email address, speak SLOWLY and clearly and repeat the info at the very end of your message so it’s easy to retrieve.
9. If someone answers, identify oneself and ask if this is really a good time? If yes, proceed. If no, ask when would be a better time for you to call back. (It’s astonishing to me how few many people actually do this. I recently had one person call me who called me out on the blue and launched immediately into a full scale discussion of her problem with zero consideration that there may have been other things requiring my attention at that moment).
10. After you’ve made your pitch, ask if they prefer you to follow up via telephone or email and get that contact info.
11. At the end of your conversation THANK the person with whom you’ve been speaking. (If you got their email address, it’s a good idea to send a brief ‘thank you’ message that day).
12. After hanging up, congratulate yourself for making the get in touch with. It’s not easy but you did it! Reward your self accordingly.
Activity: Think of a crucial phone get in touch with you have to create. (If you can’t think of one, pretend you’re about to call Oprah to pitch her an idea near and dear to your heart). Now: undergo the steps above, AS IF you were going to make the contact. If you wish, act it out — pick up the phone and talk out loud AS IF you were really making the call.
(c) Liisa Kyle, Ph.D.
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